000 05506cam a2200685 i 4500
001 ocn992437874
003 OCoLC
005 20220711203404.0
006 m o d
007 cr cnu---unuuu
008 170628s2017 nju o 001 0 eng
010 _a 2017030981
040 _aDLC
_beng
_erda
_cDLC
_dOCLCO
_dN$T
_dIDEBK
_dEBLCP
_dDG1
_dYDX
_dYDX
_dMERER
_dUAB
019 _a1002897922
020 _a9781119427322
_qelectronic book
020 _a1119427320
_qelectronic book
020 _a9781119427599
_qelectronic book
020 _a1119427592
_qelectronic book
020 _z9781119427506
020 _z1119427509
020 _z9781119427285
_qpaperback
020 _z1119427282
035 _a(OCoLC)992437874
_z(OCoLC)1002897922
042 _apcc
050 1 4 _aHD69.P75
_bK492 2017
072 7 _aBUS
_x082000
_2bisacsh
072 7 _aBUS
_x041000
_2bisacsh
072 7 _aBUS
_x042000
_2bisacsh
072 7 _aBUS
_x085000
_2bisacsh
082 0 0 _a658.4/04
_223
049 _aMAIN
100 1 _aKerzner, Harold,
_eauthor.
_97159
245 1 0 _aProject management metrics, KPIs, and dashboards :
_ba guide to measuring and monitoring project performance /
_cHarold Kerzner, Ph.D., Sr. Executive Director for Project Management, The International Institute for Learning.
250 _aThird edition.
264 1 _aHoboken, New Jersey :
_bJohn Wiley & Sons, Inc.,
_c[2017]
300 _a1 online resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
500 _aIncludes index.
505 0 _aProject Management Metrics, KPIs, and Dashboards; Contents; Preface; 1 The Changing Landscape of Project Management; Chapter Overview; 1.0 Introduction; 1.1 Executive View of Project Management; 1.2 Complex Projects; Comparing Traditional and Nontraditional Projects; Defining Complexity; Trade-offs; Skill Set; Governance; Decision Making; Fluid Methodologies; 1.3 Global Project Management; 1.4 Project Management Methodologies and Frameworks; Light Methodologies; Heavy Methodologies; Frameworks; 1.5 The Need for Effective Governance; 1.6 Engagement Project Management
505 8 _a1.7 Customer Relations Management1.8 Other Developments in Project Management; 1.9 A New Look at Defining Project Success; Success Is Measured by the Triple Constraints; Customer Satisfaction Must Be Considered as Well; Other (or Secondary) Factors Must Be Considered as Well; Success Must Include a Business Component; Prioritization of Success Constraints May Be Necessary; The Definition of Success Must Include a "Value" Component; Multiple Components for Success; The Future; 1.10 The Growth of Paperless Project Management; 1.11 Project Management Maturity and Metrics
505 8 _a1.12 Project Management Benchmarking and MetricsBest Practice versus Proven Practice; Benchmarking Methodologies; 1.13 Conclusions; 2 The Driving Forces for Better Metrics; Chapter Overview; 2.0 Introduction; 2.1 Stakeholder Relations Management; 2.2 Project Audits and the PMO; 2.3 Introduction to Scope Creep; Defining Scope Creep; Scope Creep Dependencies; Causes of Scope Creep; Need for Business Knowledge; Business Side of Scope Creep; Ways to Minimize Scope Creep; 2.4 Project Health Checks; Understanding Project Health Checks; Who Performs the Health Check?; Life Cycle Phases
505 8 _a2.5 Managing Distressed ProjectsRoot Causes of Failure; Definition of Failure; Early Warning Signs of Trouble; Selecting the Recovery Project Manager; Recovery Life Cycle Phases; 3 Metrics; Chapter Overview; 3.0 Introduction; 3.1 Project Management Metrics: The Early Years; 3.2 Project Management Metrics: Current View; Metrics and Small Companies; 3.3 Metrics Management Myths; 3.4 Selling Executives on a Metrics Management Program; 3.5 Understanding Metrics; 3.6 Causes for Lack of Support for Metrics Management; 3.7 Using Metrics in Employee Performance Reviews
505 8 _a3.8 Characteristics of a Metric3.9 Metric Categories and Types; 3.10 Selecting the Metrics; 3.11 Selecting a Metric/KPI Owner; 3.12 Metrics and Information Systems; 3.13 Critical Success Factors; 3.14 Metrics and the PMO; 3.15 Metrics and Project Oversight/Governance; 3.16 Metrics Traps; 3.17 Promoting the Metrics; 3.18 Churchill Downs Incorporated's Project Performance Measurement Approaches; Toll Gates (Project Management-Related Progress and Performance Reporting); 4 Key Performance Indicators; Chapter Overview; 4.0 Introduction; 4.1 The Need for KPIs; 4.2 Using the KPIs
588 _aDescription based on online resource; title from digital title page (viewed on October 13, 2017).
650 0 _aProject management.
_93328
650 0 _aProject management
_xQuality control.
_97160
650 0 _aPerformance standards.
_97161
650 0 _aWork measurement.
_97162
650 7 _aBUSINESS & ECONOMICS / Industrial Management.
_2bisacsh
_97163
650 7 _aBUSINESS & ECONOMICS / Management.
_2bisacsh
_97164
650 7 _aBUSINESS & ECONOMICS / Management Science.
_2bisacsh
_97165
650 7 _aBUSINESS & ECONOMICS / Organizational Behavior.
_2bisacsh
_97166
655 4 _aElectronic books.
_93294
776 0 8 _iPrint version:
_aKerzner, Harold, author.
_tProject management metrics, KPIs, and dashboards
_bThird edition.
_dHoboken, New Jersey : John Wiley & Sons, Inc., [2017]
_z9781119427285
_w(DLC) 2017022057
856 4 0 _uhttps://doi.org/10.1002/9781119427599
_zWiley Online Library
942 _cEBK
994 _a92
_bDG1
999 _c68824
_d68824